To ensure a smooth, secure, and enjoyable experience for all venue users, please follow the guidelines below.
Key and swipe card collection
Collection point: Council Administration Building, 9 Coleville Crescent, Spearwood.
Viewings: Available Tuesday, Wednesday and Thursday only.
- Swipe card collection 30 minutes prior to your viewing booking and returned within 30 minutes.
Weekday Bookings
- Collect keys and swipe cards on the day of, or the day before, your booking.
Weekend Bookings
- Collect keys and swipe cards between 8.30 AM and 3.30 PM on the Thursday or Friday before your booking.
Note: Keys and swipe cards are only issued once the booking is confirmed and all payments, bonds, and relevant documents (e.g. bouncy castles, security) have been received.
Swipe Card Return
- Swipe cards and keys must be returned by 4.30 PM on the next business day following your booking.
- Return items to the Front Counter during business hours, or use the secured lock box at the Council Administration Building near the front doors.
- A secure lock box is also available on Remembrance Avenue, Cockburn ARC Staff Carpark near the exit boom gate.
- Late returns may result in additional charges or bond forfeiture.
Important Contact Numbers
- Life-threatening Emergency: 000
- Access or Security Issues (24 hrs): 1300 267 233
- Facility Issues (Electrical, Plumbing, etc.) (24 hrs): 9411 3444
Access times
- Access is strictly limited to the times stated in your booking.
- Entry outside these times may trigger security alarms and could result in additional charges.
- Please ensure you allow enough time for set up and pack down within your booked time.
- Additional hours can be requested and approved up until 12 noon Friday.
Entry and exit procedures
Entry
- Tap your swipe card once to unlock the main door.
- For multi-use venues, you may also need to unlock your booked room and/or kitchen by tapping your swipe card once.
Exit
- Turn off fans, audio visual equipment, air conditioning, heating, and lights.
- Confirm all external doors (including courtyard access) are locked.
- Some venues require two or three taps to lock- refer to your swipe card instructions.
- If other patrons are in the building (multi-space venues), do not lock the main entry/exit door when leaving.
Refer to the venue’s floor plan on SpacetoCo for access points and room locations.
Cleaning and pack-down requirements
- Cleaning supplies: Basic cleaning supplies may be available but are not guaranteed. Please bring your own.
- Furniture: Wipe tables and return furniture to designated storage.
Please do not move furniture between rooms unless authorised.
- Floors: Sweep floors and clean any spills.
- Fidge Clearance: Remove all food and drinks from fridges, freezers, microwaves and ovens.
- Rubbish: Place all rubbish in the external bin compound or front loader bin using your swipe card if required.
- If bins are full or inaccessible, rubbish must be removed from the premises.
- Wheelie bins can be transported from the bin compound to your booked room for ease of disposing rubbish. Please make sure to return the bin to the compound
Please do not leave any food, rubbish, or personal items behind. The venue must be left in a clean and tidy condition ready for the next user.
Decorations and signage
- All decorations, balloons and signage must be removed at the end of your booking.
- Do not use nails, pins or tape that may damage surfaces. Use approved hanging methods only.
Smoking and alcohol
- Smoking and Vaping: Smoking and vaping are strictly prohibited inside and within 10 metres of all entrances.
- Alcohol: Written approval is required to serve alcohol. A license is required to sell alcohol.
Additional notes
- Noise: Please be mindful of nearby residents and keep noise to acceptable levels.
- Children: Children must be supervised at all times.
- Parking: Guests must park in designated areas only.
By following these guidelines, you help us maintain a safe, clean, and welcoming environment for all users.
Contact us
Need help? Contact Community Venues on 9411 3444 or via SpacetoCo during business hours.