Why does the agency collect data?
The City of Cockburn is required to keep information about the people we assist for coordination and record keeping purposes the. Information about what sorts of things are of concern to you, how we were able to help, and if the service was able to meet your request is kept. We also keep information about cultural background, gender, family composition, disability and age. This information assists us to plan new or improved services to the community.
How does the agency store this information?
The City of Cockburn stores data on a secure computer database. After a set period of time your personal records will be archived in a secure environment within the organisation. We are required to store this information for 20 years. Only the Coordinator/s, Team Leaders and approved staff within the Organisation can access this information.
Will the agency give this information to anyone else?
NO, your details will not be provided to any other person, or organisation, unless:
- You give us your permission, or
- There is a serious threat of harm to you or another person, or
- A court orders that we release the information.
Do I have to agree to have my information kept?
No, however, the City of Cockburn will be unable to assist you unless a certain amount of information is provided for us to be able to provide appropriate services to you. It is also important that we are able to report what we are doing with the resources we have allocated to this new service.
The worker/s will treat your personal information in a confidential manner. The worker/s will assist you in ways that respect your right to privacy.
Please acknowledge that you have read and understood this information, on the on-line form