Interpreting and Translating Services

Interpreting and translating services are available for non-English speaking residents. This service is free for residents and ratepayers who do not speak English when accessing the City's services.

City of Cockburn residents have the right to access programs and services provided by the City equitably, regardless of their cultural, linguistic or religious backgrounds.

There are many types of services available, including immediate phone interpreting, and pre-booked phone and onsite interpreting.

Types of translating services available

TIS (Translating and Interpreting Service)

The Translating and Interpreting Service is a Commonwealth Government service which provides language interpreting for government agencies, not-for-profit organisations and businesses that need to communicate with their non-English speaking clients in 160 languages.

For resident enquiries on most Council matters, this service is free.

TIS provide:

  • immediate phone interpreting
  • ATIS Voice automated voice-prompted immediate phone interpreting
  • pre-booked phone interpreting
  • pre-booked onsite interpreting
  • translation services.

You may need interpreting and translating services if for example:

  • You approach the City with a query about a building proposal and need assistance with communicating your application, or have other questions
  • Your dog or cat has been collected by Rangers and you need assistance to understand the legislative requirements and your responsibility as a pet owner
  • You are part of a group of non-English speaking residents who are attending a Council-run learn to swim class and you require assistance to understand the instructions.

In cases like this, the translating and interpreting service is free.

Auslan interpreting 

Auslan interpreting can be made available on request for events and services offered by the City of Cockburn. If you require an Auslan interpreter, please contact the City in advance to enable us to make arrangements.

Request interpreting and translating assistance

Please note that Council staff may request immediate phone interpreting on your behalf, with your consent, if you require on-the-spot translation when communicating with the City of Cockburn. You will need to provide the following information, in order to access the service:

  • Where you are from
  • The language you require from an interpreter
  • Your name and phone number (if possible).

Please talk to the City about pre-booked phone and onsite interpreting. Onsite interpreters may be useful for:

  • scheduled appointments with the City
  • sensitive or serious appointments
  • appointments that may go on for an extended period of time.

An on-site interpreter may be most appropriate when:

  • you have a scheduled appointment with a client
  • the appointment is of a sensitive or serious nature
  • you anticipate that the appointment will go for an extended period of time.

Other interpreting and translation services

If you require personal documents or other written information to be translated and certified, you may contact Alessandra and Co. This organisation provides commercial translating and interpreting services. Please note that this organisation charges a fee and is not subsidised by the City of Cockburn.

Alessandra and Co.

  • Address: Suite 21, 44 Kings Park Rd (corner Ventnor Ave), West Perth, WA 6005 Australia
  • Phone/Fax: +61 (8) 6263 4477
  • Mobile: +61 (0) 424 355 858
  • Website: http://alessandra-languages.com.au/

The Department of Social Services offers free translating services for people settling permanently in Australia. Applications can be made through Adult Migrant English Program learning centres around Australia.

Popular services offered by the City

The City of Cockburn provides a large range of services for residents. Below are some of the most popular services used by our residents. To find out more information about the services below, follow the links supplied, and if required, use the translating and interpreting services listed on this page.

Bulk verge collection

Cockburn residents receive free bulk junk and green waste verge collections twice a year. Please place your junk/green waste on the verge by 6am three days prior to the scheduled start date for your area.

Please note the guidelines for collection including what items will and won’t be collected and, when and how to put your items out for collection.

For further information on bulk verge collections, visit the verge collections page.

Three bin system

Over the next few years, all residential properties over 400m2 will receive a three-bin waste disposal system. The lime green-lidded bin is for all garden waste, the red-lidded bin is for food and general household waste, and the yellow-lidded bin is for recyclables.

The table below shows some of the most common items required to be placed in each bin.

Lime Green Bin Red Bin Yellow Bin

Grass clippings

Food scraps

ALL plastics

Weeds

Items contaminated with food

ALL glass

Sticks

Pet excrement and hair

Plastic bottles (lids off)

Prunings

Nappies and soiled items

Steel and aluminium cans and aerosols

Tree nuts

 

Cardboard and paper

For more information on the three bin system, visit the three bin system page.

Henderson Waste Recovery Park

The Henderson Waste Recovery Park receives regional bulk household and commercial waste. Cockburn ratepayers receive six free trailer passes each year while fees apply to non-residents.

The Reuse Shop is located at the Henderson Waste Recovery Park and is free to enter. The Henderson Waste Recovery Park is located at 920 Rockingham Road in Henderson.

For more information, visit the Henderson Waste Recovery Park page.

Libraries

The City’s three public libraries offer catalogues of books, eBooks, magazines, DVDs and CDs on loan. As well as these, library members can enjoy free computer access, free WiFi, photocopying and scanning services. Cockburn libraries host regular events for families and children, including story time and pram jams, as well as programs and workshops for adults.

  • Spearwood Library is located at 9 Coleville Crescent in Spearwood
  • Coolbellup Library is located at 90 Cordelia Avenue in Coolbellup
  • Success Library is located at 11 Wentworth Parade in Success (ground floor, Cockburn Health and Community Facility, corner Wentworth Parade and Beeliar Drive, Success)

For more information on the City’s three libraries, visit the Libraries page.

Cockburn Aquatic and Recreation Centre (ARC)

Find out about gym membership, swim school and sport at Cockburn Aquatic and Recreation Centre (ARC), the world-class sporting and recreation facility located in the Cockburn Central.

For more information, visit the Cockburn Aquatic and Recreation Centre page.

Employment

The City of Cockburn is an equal opportunity employer and encourages all applications for positions at the City as well as applications for work experience.

There are many benefits to working at the City of Cockburn including:

  • Flexible working arrangements
  • Nine day fortnight
  • Two extra days of leave per year
  • Flexi time (time off in lieu)
  • Generous study program – we pay 50 per cent of relevant university and 100 per cent TAFE fees!
  • Professional development opportunities
  • Free gym membership
  • Recognition awards
  • HBF corporate discount
  • Free wellness programs (including the Employee Assistance Program offering free counselling and a range of health assessments)
  • Salary packaging (superannuation, laptops and vehicles)
  • Generous superannuation (with Council matching extra contributions up to 4 per cent)
  • Free parking
  • Generous long service leave and paid maternity/paternity leave
  • Great location, close to the beach and shops!

To find out more and to see the list of current employment opportunities, visit the employment page.

Online Maps

Find out where things are around the City including parks and dog exercise parks, venue facilities, services, where major projects are happening or even take a look at your own property.

To find out more, visit the online maps page.

Paying your rates

The City uses rates to fund a range of essential services, infrastructure and public works projects for its community. Your rates notice includes rates and rubbish collection, as well as the emergency services levy and underground power if applicable.

Residential property owners can pay their rates in full or in instalments. To pay your rates, please refer to the payment options stated on your rates notice.

To find out more, visit the rates page.

Animal pound (cats and dogs)

If you have lost your pet, contact  08 9411 3444 and the Rangers will take a description of your lost animal and try and match it to the animals currently impounded.

If your description matches an impounded animal you will need to make an appointment to collect your dog or cat. Fees apply and are required to be paid on retrieval of your animal. EFTPOS only.

If you have found an animal, contact Ranger Services on 08 9411 3444 who will collect the animal from you and try to return it to its owner.

To find out more, visit the animal pound (cats and dogs) page.

Dog registration

All dogs over three months old must be microchipped and registered with the City of Cockburn. Pensioner rebates may apply. Registrations are due on 1 November each year and can be issued for one year, three years or for a lifetime.

To find out more, visit the dog registration page.

Contact

Address

9 Coleville Crescent,
Spearwood 6163

Po Box 1215, Bibra Lake DC,
Western Australia, 6965

Visit the City of Cockburn homepage