The Citys Health Services has a team of authorised Noise Officers that can assist with enquiries about noise disturbances, and where necessary investigate complaints. Noise can be described as unwanted sound, of which there could be many sources within a residential area that can cause a disturbance. The Citys Health Services can investigate noise sources such as:
Approach your neighbour and respectfully explain how the noise is affecting you. Your neighbour may not even realise that they are affecting people in the neighbourhood. Try to come to a resolution so that your neighbour may be able to continue the activity, but perhaps for a shorter duration or at a time when you will not be home.
To have one of the Citys authorised noise officers investigate your complaint either complete and return a Health Services Request Form, or submit an online noise complaint. If further information on your complaint is required, you may be asked to complete a Record of Events Sheet, noting the date, time and duration of the noise emissions over a fortnight.
Please note the City cannot investigate one-off parties or noise occurrences.
For further information please contact the Citys Health Services on
9411 3444 or via firstname.lastname@example.org
Excessive noise emissions that occur at a frequency, time of day and for a duration to unreasonably affect the health and amenity of surrounding residents are considered as an offence. Noise emissions are excessive if they exceed a permitted decibel level outlined in the Environmental Protection (Noise) Regulations 1997, or in the case of equipment, where its usage does not meet certain conditions.
Where necessary legal action such as fines, notices and seizure of equipment can be taken under the Environmental Protection Act 1986.
Both the Citys authorised noise officers and police officers have authority to take action under these laws.
The Citys Health Services cannot investigate noises associated with antisocial behaviour such as vehicle burn outs, swearing, domestic disturbances, smashing bottles, etc. These noise matters should be referred to the Police.
Dog barking complaints cannot be investigated by Health Services, and should be referred to the Citys Rangers.
Road, rail and air traffic noise is exempt from complying with the Environmental Protection (Noise) Regulations 1997.
For information on road and rail noise, please visit the contact the Public Transport Authority website or phone on 13 62 13.
In the first instance the Police should be contacted for all noise complaints occurring outside of office hours. For low-risk situations, the Citys Community Security Service, CoSafe, may be able to assist. Please visit the Community Safety Web page, or contact the Service on 1300COSAFE, or 1300 26 72 33 for further information.
This service operates 24 hours, 7 days.
Please note that the Citys security officers do not have the ability to take any legal action, but their surveillance may assist to calm down noisy parties. For on-going complaints the Citys Health Services can set up noise monitoring equipment at residential properties to record noise emissions overnight or over weekends. The Citys authorised noise officers cannot approach offenders after hours due to safety risks.
Everyone loves a good party and it is part of our culture to celebrate special occasions with friends and family. If you are planning a party please follow these guidelines to maintain good relations with your neighbours:
Let your neighbours know in advance that you are having a party, provide them with your number and invite them to call if they find the noise to loud.
Turn the music down at 10pm and off at midnight (or down to a level that is not audible at the boundary). Monitor the noise at the boundary during the party and try to locate amplified music indoors rather than having it outside. Ask everyone to move inside the house after midnight to prevent loud voices from disturbing neighbours.
Leave the clean up until the morning so the sound of clanging bottles doesnt disturb neighbours.
Ask your guests to leave quietly and say your goodbyes inside.
For everyday stereo use, the volume must be turned down at 7pm, and either off or to a level that is not audible at the property boundary at 10pm. Keep the bass component of your stereo to a minimum, as this is often the common cause of complaints about stereo usage. For further information please refer to our Guidelines for the Control of Stereo Noise and Parties
Construction workers are not permitted to start creating excessive noise on building sites until 7am. Subject to specific conditions, noise from building sites does not have to meet the permitted decibel levels if carried out between the hours of 7am and 7pm Monday to Saturday. No works creating excessive noise are permitted at all on Sundays or public holidays. Complaints can often be resolved by contacting the building company, however if the early morning noise continues, a complaint can be lodged with the Citys Health Services on 9411 3444.
For further information please refer to our Construction Noise Guidelines
Where works are proposed outside the hours of 7am - 7pm Monday to Saturday, or on Sundays or Public Holidays, the Noise Regulations require the builder to demonstrate that the works are reasonably necessary and to submit a Noise Management Plan. Out of hours works should not occur without the approval of a Noise Management Plan by the Manager Environmental Health.
Practising musical instruments can cause a disturbance to your neighbours if carried out for a long duration, or at inappropriate times. Musical instruments must only be used under the following conditions:
Always play the instrument inside, and keep all windows and doors closed. Jamming with several different musical instruments must always be done in a musical studio.
If your neighbour is meeting the above requirements, but the noise is still causing a disturbance, discuss the issue politely and try to agree on a more appropriate time for the instrument to be practised. For further information refer to our Noise from Residential Equipment Guidelines
There are many types of equipment commonly used on residential properties for maintenance, gardening and hobbies that can create excessive noise. The noise laws permit the use of specified equipment, any piece of equipment that requires the constant presence of an operator for normal use, under specific conditions. Types of specified equipment include lawnmowers, power tools, blower vacs and hammers. The use of this equipment is allowed under the following conditions:
For further information please refer to Noise from Residential Equipment
As we use more air conditioners in our homes and our houses become larger and are closer together, residential air conditioners are making a significant contribution to the increasing level of environmental noise in our communities. The noise emissions from air conditioners must meet set decibel levels at the property boundary to ensure that they do not cause a disturbance to your neighbours. By making an informed decision when purchasing an air conditioner, and discussing its installation with your installer, potential noise impacts on your neighbours can be calculated, and compared with permitted levels, prior to installation.
Your installer is both professionally and legally required to carry out a noise impact assessment prior to the air conditioner installation, using noise output information for that unit as well as the site characteristics for that situation. The government and air conditioning industry provide an easy-to-use guideline to assist your installer to determine which air conditioner is appropriate for your situation.
To help ensure that the noise from your air conditioner will not affect your neighbours it is necessary to select the appropriate air conditioner for your situation, either an evaporative unit, or a refrigerative unit. Small to medium size refrigerative units will display a label identifying the Sound Power Level for the exterior component of the air conditioning unit. The lower the number, the lower the noise level. Information on the Sound Power Level for an evaporative unit may be obtained from the manufacturer. Comparing the Sound Power Level for different units can help you choose the quietest unit appropriate to your situation. Many air conditioning noise complaints could have been prevented by chooser a quieter unit.
When installing an air conditioner it is just as important to consider the location it will be installed in. The external components of the air conditioner should be positioned as far away from the closest neighbour. Consider the areas of your neighbours home that are noise sensitive (bedrooms, living areas, alfresco areas) and locate the external components as far as possible from these areas. The location of the external components may be limited by the type of air conditioner you purchase so choose carefully between a refrigerative and an evaporative unit. An online calculator is available to assist owners and installers to determine the most appropriate location of installation.
For further information refer to:
The Citys authorised noise officers can investigate various noise sources from commercial and industrial areas. In most cases sound level measurements will need to be obtained from your property by setting up monitoring equipment.
Roosters are not permitted within residential areas. If you are being woken early by a rooster crowing, please identify the property that the rooster is on before contacting the Citys Health Services.
Noise emitted from spectators at a sporting event, procession, church assembly, educational facility, fairs, fetes and agricultural shows are exempt from complying with the noise laws. Exemptions are often granted to permit concerts, live bands and fireworks, where the event would lose its character if the noise was not allowed to exceed permitted decibel levels. In these cases the event is advertised to surrounding residents, and conditions are set to ensure the noise finishes at a reasonable time and does not exceed a maximum level. Such events are also closely monitored by the Citys noise officers to ensure the conditions are being met.
In recent times Western Australians have become increasingly concerned about security around both the home and office. This has led to a rapid rise in the number of intruder alarms installed. Each year the WA Police receive numerous complaints about audible alarms. Unfortunately, in about 95% of cases, the audible alarm was falsely activated.
To prevent your alarm from being accidently triggered, it is important to ensure:
The Environmental Protection Act 1986 gives WA Police the power to silence audible alarms. If a Police officer is satisfied that the alarm has been causing unreasonable noise for at least 30 minutes, he or she may take whatever reasonable steps are necessary to stop the alarm.
For further information refer to: Noise Laws and your audible alarm
Phone: 9411 3444